Shipping policy

Last updated: 13 August 2026

Order processing

Orders are prepared after payment is successfully authorised. Estimated processing and delivery information shown at checkout or in your shipping confirmation applies to your order.

Delivery estimates

Delivery dates are estimates unless we expressly agree otherwise. Carrier delays, customs checks, severe weather, incorrect addresses and other events outside our reasonable control can affect delivery. We will not advertise a fixed delivery promise until the final fulfilment route has been verified.

Tracking

Where tracking is available, it will be emailed after dispatch. Tracking scans can take time to appear after the parcel is handed to the carrier.

Address accuracy

Check your delivery address before placing the order. If you notice an error, contact us immediately. We cannot guarantee changes after processing begins, and additional delivery costs may apply where a parcel is returned because the address supplied was incomplete or incorrect.

Taxes and import charges

Taxes included at checkout are shown during purchase. For international orders, additional import duties or local charges may apply unless checkout expressly states that they are included.

Missing or damaged deliveries

If tracking shows delivery but you cannot locate the parcel, check with household members, neighbours and the carrier, then contact us. For visible transit damage, keep the packaging and send photos so we can investigate.