Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zaverona.com. Please note that returns will need to be sent to the following address: Warehouse 1, 5th Floor, Building B, No. 16, Shapu Wei Chuangye Industrial Park, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong 518100, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zaverona.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zaverona.com.

Last updated: 13 August 2026

We want you to receive the product you ordered in good condition. This policy explains how to request a cancellation, return, refund or remedy.

Cancelling before dispatch

Contact us as soon as possible at info@zaverona.com. We will try to stop the order, but cancellation cannot be guaranteed once processing or dispatch has started.

Change-of-mind returns

For eligible orders delivered to the United Kingdom, you may notify us within 14 days of receiving the goods that you wish to cancel. After notifying us, return the goods within 14 days. The item should be complete and handled only as necessary to inspect it. You may be responsible for the direct return cost unless the item is faulty, damaged or incorrect.

Contact us before returning anything. We will provide the correct return instructions and destination. Do not send a parcel to an address shown elsewhere on the website without written return instructions from us.

Damaged, faulty or incorrect items

Email us promptly with your order number, a description of the problem, and clear photos or video where helpful. Nothing in this policy limits your rights under applicable consumer law. Depending on the circumstances, an appropriate remedy may include repair, replacement, price reduction or refund.

Return condition

Include all components, accessories and packaging where reasonably possible. We may make a deduction for loss in value caused by handling beyond what is necessary to establish the product's nature, characteristics and functioning, where permitted by law.

Refund timing

Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time after a refund is submitted.